Why Easy Is Essential

The above statement is applicable to various industries.  Ease of use is vital a positive customer experience.  Let me share with … More

Making Change Happen

My 4 years as radio program director were the best four years of my life. They will shape my approach … More

Expectations Are Everything

Expectations are everything.  Really, think about it.  Expectations help determine your satisfaction.  Doesn’t matter if we’re talking about an interview, a … More