The Power Of One Voice In An Era Of Clutter

A fundamental of effectively communicating with others is the need to maintain one voice. Flip-flopping on content, tense, or point of … More

Parallels Of Managing People And Marketing

From my experience, there are 3 keys to building and managing a winning team. Ironically, these keys also apply to marketing. … More

I’m switching gears a bit with this post. As the title indicates, I’d like to share my thoughts about the new … More

The option to allow employees to telework (working remotely, typically at home) has received a lot of attention in recent days. I … More

The basic elements of great customer service are, in fact, useful both inside and outside of one’s business. Let me share with … More

Customer service is more important now than ever. Yes, it may sound like a cliché, but it’s true. One can’t … More